You’ll have to wait until the new product line is made available. Keep checking back on the site. Don and the team I’m sure are working very hard. You have to realize things are getting rebuilt from the ground up & including the website. You have to remember the original Gvox/passport ceased trading last year and then the rights where obtained by original creator again.
>Need to Restore my Encore for it has become unuseable.<
Not nearly enough information. If you are trying to make it work on current Mac or Windows operating systems, then the answer you received from synthzizer is the best one. If older, there are issues that might be addressed.