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HI
been using Encore – fabulous! – for 30 years (12 years for Encore 5.0) but suddenly it is asking me for a serial number and has gone into ‘Demo’ mode
so unable to print or save or extract parts.have a copy of the purchase receipt with receipt number, item number but no serial number.
i have the discs for Encore 4.2, 4.5 but not for 5.0.any idea where/how could get the serial number to unlock my program please?
have a concert coming up and need my score! (not to mention all the other arrangements being held hostage!!)thanks for any help anyone can provide!
According to a very recent reply, the new owner of Passport Music Software has no archive of the registration information issued earlier by GVOX or the “PassportMusic” (not sure of spelling) company who took over around 2013.
If you are with Windows, the registration code is stored in the Windows registry. I suppose that it may have been wiped out by something… Do you have some backup files of your system, in which you could recover the registry?
Please reply by mail at andre(dot)baeck(at)gmail(dot)com
As far as I know, the serial number was sent by e-mail at the time of purchase. I had printed out this e-mail at the time and archived it for such cases.
I don’t know exactly where the key is stored in the registry, but just search the registry for “Encore”, as Andre advised.
Unlocking still works in any case. I had to set up a new Windows 10 about 3 weeks ago because the hard disk on my existing one had read errors and I could no longer create an image.
The registration after reinstalling Encore 5 worked perfectly.
Good luck!thanks – that gives me hope!
but cant say im computer literate enough to utilise it…
however i will get onto some tech friends and hope they can help
thanks very muchOnce I recovered my serial number, it worked very well for me to open Encore as Administrator (right mouse button, in Windows) and then put the serial number in. Then it was fixed forever.
Hi, I have just run into a request for serial number after many years of use of Encore 5. Am reviewing the tips already indicated by other users, and will try some of these to see if I can get back in. If these don’t work, not sure what my other options are? Thanks for the posts already made by others.
Hi again,
Went back and found the serial number I had been sent by e-mail after a similar incident in 2016. This serial number worked fine, and I have Encore 5 back again. Problem solved for now.
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