- This topic has 4 replies, 3 voices, and was last updated 6 days, 5 hours ago by Mike Halloran.
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November 25, 2024 at 5:06 pm #3562sreevesParticipant
I have been using Encore for many years. But a few years ago I started having frequent crashes in which all fonts (rehearsal letters, instructions on the parts, tempo markings, etc.) are lost or changed from Times New Roman to Lucia Grande (which I hate). I have written hundreds of scores and parts in Encore, primarily for my 17-piece jazz orchestra, and have become very fluent in it’s use. Last winter, I upgraded my MAC Air OS (after frequent “nagging” by my MAC) to the successor to OS High Sierra. I could not open Encore anymore and had to have the MAC Genius Bar’s help to revert to the old High Sierra OS, v. 10.13.8. Unfortunately, returning to the older OS didn’t work, so I had to buy a new MAC 2, Sonoma 14.5 in order to move all my data to from my old computer to my new one. After the data transfer, they had to wipe the old computer clean. The only program I now use on the older computer is Encore, so I still have all my compositions, which I’ve backed up on external hard drives.
But running Encore on the older MAC Air still frequently crashes and sometimes parts are lost. I can either re-extract them from the scores (which with a 17 piece band is very time consuming). Sometimes if the crash isn’t too extensive I can reinsert the missing fonts, but often the Encore document won’t even open.
I’ve tried everything I can think of to prevent crashes from happening – not running any other programs, keeping the trash emptied, and keeping very little items on the desk top. Not only do the fonts vanish, but I often get weird looking symbols like giant square shapes and lines running across the page. It really is bizarre.
I did buy Dorico for my new computer and tried to learn it, but I can’t afford to take time off from writing music to learn such a complex program, so I’m struggling on with Encore. I can’t wait for Encore 6 to be available. I’m wondering if anyone else has had similar issues with lost fonts and parts that won’t open. If so, did you find any solutions or work-arounds?
November 25, 2024 at 6:43 pm #3563Bernard ReyParticipantEncore, if correctly updated, runs quite fine on Mojave as far as I have seen for several years now (and I keep a 2012 Mac mini alive next to my M2 Mac Studio just for Encore).
Don Williams promised a peek at version 6 of Encore “by Thanksgiving” and we all hope this time it will happen. But if you can’t wait, you may check out with André Baeck to see if you have the “most recent” update for Encore 5. See that thread.
- This reply was modified 2 weeks ago by Bernard Rey.
December 3, 2024 at 2:11 am #3583Mike HalloranParticipantThe problem you describe first appeared in macOS High Sierra 10.13.0. Apple was the culprit. The font issue was resolved in 10.13.01 released a few days later but one has to reset the fonts in any file opened in 10.13.0.
There are other problems such as measure endings that were never resolved in High Sierra but were resolved by Mojave 10.14.4. Mojave requires a metal graphics compatible Mac built between 2012–2018 — doesn’t run on anything built earlier or later. I have a 2012 MacBook Pro that runs Encore and little else.
The last build of Mojave is 10.14.6 To take advantage of this, you must be running Encore 5.0.7 build 5.0.6 1303m (yes, that’s weird). Andres and I both have it. I can be emailed l o w b f l a t (at) a o l dot c o m. I’ll reply with a Dropbox link to the installer.
December 3, 2024 at 12:35 pm #3584sreevesParticipantMike – Thanks so much for this great reply. I’ve been dealing with this issue for years and it was extremely frustrating. I assumed it was an Encore problem, but I see it is a Mac problem. I have a 2017 Macbook Air running High Sierra 10.13.6, with 8 GB of memory. It would be great to get the dropbox link.
December 3, 2024 at 7:30 pm #3586Mike HalloranParticipantI have a 2017 Macbook Air running High Sierra 10.13.6, with 8 GB of memory. It would be great to get the dropbox link.
Either update it to Mojave or create an APFS Volume, Download Mojave from the App Store and install it on that Volume.
Add, delete, or erase APFS volumes in Disk Utility on MacRemove the spaces and decode the email address and I will reply with the link.
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